Unless otherwise required by applicable law, products generally may not be returned after they have been shipped solely because a customer changes their mind, no longer wants the product, or ordered the incorrect product.

Once products leave our control, we cannot verify their handling, storage conditions, integrity, or chain of custody.

APL may, at its discretion, authorize a return in appropriate circumstances.

Products returned without prior authorization may not be accepted or eligible for a refund.

If your order arrives damaged, please contact Aspire Performance Labs within 7 calendar days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the shipping package
• Clear photographs of the affected product
• Any other information reasonably requested to evaluate the issue

Please retain the original packaging and affected product until your claim has been reviewed.

Depending on the circumstances, APL may provide a replacement, refund, store credit, or another appropriate resolution.

If you receive a product different from the product shown on your order confirmation, please contact us within 7 calendar days of delivery.

Please provide your order number and photographs clearly showing the product received.

If we confirm that the incorrect product was shipped by Aspire Performance Labs, we will determine the appropriate replacement, return, or refund procedure.

If an item included in your order is missing from the package you received, please contact us within 7 calendar days of delivery.

We may request photographs of the package, packing materials, shipping label, and products received in order to investigate the issue.

If we confirm that an item was omitted from the shipment, we may ship the missing product or provide another appropriate resolution.

Packages that appear to be lost while in transit will be handled according to our Shipping Policy.

Please contact us if tracking information indicates that a shipment has stopped moving for an unreasonable period or otherwise appears to be lost.

We may review carrier tracking information and, where appropriate, work with the shipping carrier before determining whether a replacement or refund is available.

If tracking indicates that your package was successfully delivered but you cannot locate it, please first check:

• The delivery location
• Mailbox or parcel areas
• Other members of your household
• Neighbors
• Building management, when applicable
• The shipping carrier

Aspire Performance Labs is not responsible for packages that are stolen or otherwise lost after confirmed delivery, except where otherwise required by applicable law.

If you need to cancel an order, contact us as soon as possible.

Orders that have not yet entered fulfillment may be eligible for cancellation.

Once an order has entered processing, fulfillment, or has been transferred to the shipping carrier, we cannot guarantee that it can be canceled or modified.

If an eligible order is successfully canceled after payment has been collected, the applicable refund will generally be issued to the original payment method where possible.

Except where required by applicable law or where APL confirms that a product was defective, damaged before delivery, or incorrectly shipped, we generally do not accept returns of products that have been:

• Opened
• Unsealed
• Used
• Altered
• Contaminated
• Improperly handled or stored
• Damaged after delivery

These restrictions help protect product integrity and prevent the resale of products whose storage or handling conditions can no longer be verified.

Customers are responsible for promptly receiving their orders and following the storage and handling information provided on the applicable product page, packaging, or accompanying materials.

Refunds or replacements generally will not be provided for deterioration, contamination, or damage resulting from improper storage, improper handling, prolonged exposure to unsuitable conditions, misuse, or other circumstances occurring after successful delivery that are outside APL’s reasonable control.

Do not send a product back to Aspire Performance Labs unless you have received return instructions from us.

When a return is authorized, we will provide instructions regarding where and how the product should be returned.

Unauthorized returns may be refused.

When a return is required because Aspire Performance Labs confirmed that we shipped an incorrect or qualifying damaged product, APL may provide return instructions and, where appropriate, cover reasonable return-shipping costs.

For other authorized returns, the customer may be responsible for return-shipping costs unless otherwise agreed by APL or required by applicable law.

Once an eligible refund is approved, it will generally be issued to the original payment method where possible.

The amount of time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

Original shipping charges are generally not refundable unless the refund results from an error by Aspire Performance Labs or otherwise required by applicable law.

Orders returned to Aspire Performance Labs because of an incorrect or incomplete address, refusal of delivery, failure to collect a package, or another circumstance attributable to the customer may not qualify for a full refund.

Any refund or reshipment will be evaluated after the package has been returned to and inspected by APL.

Additional shipping charges may apply if the customer requests reshipment.

Aspire Performance Labs reserves the right to refuse a refund, replacement, return, or future order when we reasonably determine that a claim involves fraud, abuse, misrepresentation, unauthorized activity, or repeated misuse of our refund or replacement procedures.

Nothing in this policy limits rights or remedies that cannot legally be waived.

For questions about a return, refund, damaged shipment, or other order issue, please contact:

Aspire Performance Labs

Email: aspireperformancelabs@gmail.com

Please include your order number and a description of the issue when contacting us.

Products offered by Aspire Performance Labs are intended strictly for legitimate laboratory research purposes only.

Products are not intended for human consumption, therapeutic use, diagnostic use, veterinary use, or administration to humans or animals.